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Zoom – How to Use Live Chat Support | Office of Information Technology

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Mar 18,  · If the coronavirus lockdown last longer than that, Zoom may have to hire more tech-support staffers. May 7: Zoom promises to beef . Integrations and bots to use with Zoom. Video Webinars. Full-featured, easy-to-use, engaging webinars. Phone System. Enterprise cloud phone system. Contact Center. Top 20 Zoom resources; Zoom technical support; Additional Resources. Zoom Community. A place to find solutions, ask questions and collaborate with other Zoom users. Start. May 23,  · Prerequisites for using support desk phone features. Provisioned desk phone assigned to a phone user; Note: If you have provisioned desk phone set up as a common area phone, some desk phone features will be limited. Comparison of supported desk phone features by brand. The following table compares phone feature across certified models. Legend.
 
 

 

Superior Support, The Zoom Way.Zoom At Carleton – Carleton University

 
The enterprise license will allow for single sign-on SSO and integration with Brightspace. Spotlight videos everyone can see Hiding or showing my video on my display Join or start a zoom using Chromebook Hot keys and Keyboard shortcuts for Zoom Push to Talk Using Zoom web client for users who are unable to install the Zoom client on their computer or the Zoom app on their mobile device can join a meeting through their web browser. If you record the meeting, make sure you take appropriate precautions to secure the meeting recording. Admitting participants from the Waiting Room requires an additional step, but it provides increased control to allow participants to join the meeting when you accept them. The modern interface makes it a snap to learn. The licenses are for individual accounts only and not for resource, department or generic accounts.

 
 

Zoom | Instructional Support at PCC

 
 

Will registration be required? This allows collection of information about who is attending that can be useful for post-event follow-up. Decide what extra questions you would like registrants to answer. Scheduling a webinar with registration guide Will the event be recorded? If so, how and with whom will it be shared after the event? Recording Layouts Guide How will the link to the event be shared? This is both a practical and security consideration, since we want to make sure our desired audience has easy access, but access is restricted as much as possible to the desired audience to prevent unwanted interference.

Begin gathering all necessary presentation materials, including PowerPoint or other presentations, websites, videos, etc. Share meeting link.

Test screen shares and presentation materials. Schedule a tech run, can coincide with the above meeting, around the same time as the event to simulate internet conditions at meeting time. Have all co-hosts update Zoom app on the computer or device they will use in the meeting.

This is generally the meeting organizer. That all co-hosts are listed as such in the Participants window. If they are not, make them co-hosts. During the Meeting Follow the meeting agenda. Export registration list in spreadsheet format and process as necessary for follow-up.

Share meeting recording with approved list. See Appendix B: Sharing Recordings. Sharing Zoom Recordings Recording Meetings Meetings can be recorded by the host to either the cloud or the local computer of the host. Managing cloud recordings guide. Stop Video. Prevents participants from turning on video.

Hide Profile Picture. Currently, we have about articles hosted on support. Tech support is, at the end of the day, not about hours or tickets or articles. It is really about people and their passion for helping others. Anyone can say they are dedicated, but look no further than the most recent Zoom holiday party as proof of true dedication from our support team. Our Kansas City and remote US support reps flew to San Francisco to join their colleagues for the annual holiday party.

Our international teams stepped up their hours, and our domestic teams gathered together in a hotel ballroom to answer tickets and help their customers. Please include:. Follow this guide to update settings on your future zoom meetings and prevent another incident. And thank you for doing your part to foster a culture of care at PCC. Zoom Resources Learn about Join a Zoom meeting Learn about Zoom Meeting Control Sharing your screen or Guide for sharing your screen in a meeting Multiple shared screens Whiteboard tool built in for drawing and Using annotation tools on a shared screen or whiteboard Create Breakout rooms for student groups and Managing Breakout Room Audio transcript and editing the transcript Enable and use Zoom Live Transcription zoom guide on Closed Captioning Pre-assigning participants to breakout rooms for advanced users who can use registration Polling students Changing Photo profile Virtual Background Sharing PPT slides as a Virtual Background Recording layout Learn what gets recorded in Zoom?

Pinning videos personal view vs.